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Talk less, smile more: Practicing full, conscious, and active listening

December 12, 2018 – Angelus – The Liturgy of the Word at Mass requires not only skilled lectors proclaiming, but also active and attentive listeners participating. These two elements bring the church community together into a silent dialogue with God and with one another. We all know what it feels like when we are speaking […]

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On listening

February 20, 2019 – Denton-Record Chronicle – How ironic, I thought: In an age when information is so easy to come by, knowledge is so hard to find. Sort of like having all the tools in a giant tool chest and not knowing what to call them or how to use them. Then I started […]

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The power and impact of listening in the digital age

February 18, 2019 – Bangkok Post – The effects of digital disruption on our world today can be seen all around us. While many technological advances have made our lives more convenient, they have also taken away a lot of tasks and jobs from people. The increasing sophistication of artificial intelligence (AI) such as machine […]

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Creating a Healthy Workplace By Listening to the People Who Matter (Yes, It’s the Employees)

February 18, 2019 – Medium – In partnership with Business in the Community (BITC) and Public Health England, we created a suite of toolkits for employers. These ground-breaking toolkits provide free, practical support for whole-person well-being, tackling taboo subjects including mental health, sleep, domestic abuse and suicide prevention. But we aren’t stopping there. We’re helping […]

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Listening isn’t about having the answers

February 17, 2019 – KentWired.com – The most interesting thing about growing with myself and my illness, however, has been the knowledge that I have to ask for help if I need it. It’s a hard thing to do, and not always comfortable, but I can’t expect others to know something’s wrong if I don’t […]

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Listening, watching, learning

February 16, 2019 – AgriNews – I crossed paths at a recent event with someone I had met during a college summer when I was working as nature director at Western Illinois 4-H Camp. She was a camper the first summer and returned the next year as a counselor. Once she told me her name […]

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But First, Listen: Why And How Social Listening Makes Businesses Stand Out

February 15, 2019 – Customer Think – The internet is a gold mine if you know what you need to search for. It is especially true for brands and companies. One way to achieve that is social listening.Like what many brands do today, one benefit of social listening is that you can answer to their […]

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Why Listening Drives Motivation

February 14, 2019 – Forbes – If you ask a group of people to raise their hand if they think they are above average at listening, a majority of them would have their hand in the air. Most of us believe we are good listeners. But listening is inherently hard to do. Why? Throughout our years […]

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Employers enhancing culture with listening, purpose in 2019

February 11, 2019 – HR Drive – Many employers have figured out that regular listening programs ensure high engagement levels, according to Barnett. The annual survey is dead, he said; short, pulse surveys allow employers to get more immediate feedback. It is essential to get the voice of the customer — the employee — whose […]

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Speaker trekked 4,000 miles, all while listening

February 5, 2019 – The Daily News – It has often been said that people don’t listen to each other anymore, but Andrew Forsthoefel is trying to change all that. Forsthoefel, author of the autobiography “Walking to Listen,” will share stories from the 4,000-mile walk he took from Pennsylvania to California with patrons at Salisbury Public Library on […]

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Listening – And Other ‘Lost Arts’

February 4, 2019 –  Chattanoogan.com – Have you ever thought about the “lost arts” of our society? Take for example, letter writing. When was the last time you received a handwritten letter from someone? Or even a personalized note that didn’t come via email or text? Along the same vein, another lost art is cursive […]

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Your Relationship: The Gift of Listening

February 4, 2019 – The Good Men Project – We’re all human. And there are times when, because of the competing pressures of the moment, we just aren’t in a place where we can listen. So when you find yourself in that position, kindly and gently let your partner know and why. And then agree […]

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Listening in the lunchroom can be a learning experience

February 2, 2019 – Herald Net – While a significant number of people eat their lunch at their desk, most workplaces have at least a break room or some facility where workers can prepare and eat lunch. As long as there is a table and a place to sit down, it qualifies as a break, […]

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Listening to customers easiest way to stand out from the rest

February 10, 2019 – Chicago Tribune – Differentiation begins by answering the phone. Those small businesses that respond quickly to phone calls dramatically increase their odds of winning the business. Also those firms that do not call back dramatically increase their odds of losing the business and having negative reviews. Another simple and easy differentiation […]

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Listen to this: How to help someone get unstuck

January 30, 2019 – BDN Blogs – Earlier this year, I spoke with Jacob Coldwell, the founder of Mountain Pass Life Coaching about new year’s resolutions. We got to talking about “stuckness,” and our conversation turned to how hard it is to watch a loved one feel stuck in their lives. When I asked Jacob […]

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In a culture of shouting, people of faith must address America’s listening deficit

January 28, 2019 – Baptist News Global – In a polarized world, listening seems a rarity. Everyone is shouting. It’s hard enough to listen to the shouting when it’s my own children (whom I love). Listening to the cacophony of clamorous caterwauling between grownups I’ve never met? I find it vociferously deafening. How can we […]

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Listening to a sermon

January 27, 2019 – Baptist Messenger – Much time and energy is invested in helping preachers preach better sermons. This is well-placed since the Bible exhorts pastors to make progress in their preaching (1 Tim. 4:15). However, while there is an emphasis on preaching sermons, less is said about listening to sermons. We know how […]

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Listening to People

September 1957 – Harvard Business Review – Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening […]

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A skill we need to use more often: listening

January 22, 2019 – Los Banos Enterprise – What the world needs now is not just love, sweet love, but listening – kind listening. If more people would listen attentively to others, the world would have less loneliness and anger and more peace and harmony. Listening sounds easy. We do it every day. Our ears […]

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How to be a better listener – and a better friend

January 17, 2019 – The Wichita Eagle – Adults are saying kids aren’t going to be able to talk to each other because they are constantly texting instead of talking. By the way it appears many adults are falling into that same dark, non-verbal hole. While thinking about this, it dawned on me people who […]

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6 Tips for Compassionate Listening

January 15, 2019 – Psychology Today – Compassionate listening is a critical skill for a strong relationship, so that your partner feels cared for and understood. Here are six key elements of listening compassionately to your partner when he or she wants to share their feelings. Don’t try to fix the problem or give advice […]

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Strategic Leadership Means Learning to Listen—Differently

December 11, 2018 – DDI Blog – “I’m listening now with a different ear.” That insightful statement was told to me by one of my coaching clients recently and I think it cogently describes an important difference between strategic and operational leadership. This leader was promoted about six months ago from an operational mid-level role […]

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Vital difference between listening and hearing

December 11, 2018 – The Hans India – All human activities are intertwined with listening. One cannot imagine one’s life without listening. But many people confuse listening with hearing; and they face disastrous consequences in turn. Actually listening is psychological and hearing is physical. In communication, listening only gets the things done, not hearing. Hence, […]

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Why Executives Don’t Listen Well

December 10, 2018 – Germane Coaching & Consulting – Leadership experts, and top level leaders themselves, acknowledge the importance of listening. Even so, too many senior executives I know don’t listen well enough, often enough and long enough. The question is, why? The answer can be found in the criteria we use to identify, reward, […]

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The Lost Art of Listening: A Simple Way to Save Your Business

December 10, 2018 – Forbes – Listening is no longer a soft skill. Corporations and small businesses would be wise to start investing in ways to increase their employees’ ability to listen better. Those companies that refuse make this a priority moving forward will find themselves suffering the consequences. The average attention span is eight […]

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Making A Plan To Listen

December 10, 2018 – Forbes – When we go into a meeting, we all usually have some sort of plan for what we want to say. But how many of us make a listening plan? Now, listening may seem like the simplest thing in the world to do, and the idea of taking a few […]

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Stop, Look And Listen: Five Lessons On Customer Feedback

December 10, 2018 – Forbes – On one level, retail marketing is all about getting your brand message across to your customers through channels including online, print, brick-and-mortar store signs and social media. Aside from communicating your message, however, it’s also increasingly about the reverse: listening to your customers. Constant active listening through monitoring customer […]

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Listening to people talking about death can be strangely consoling

December 8, 2018 – The Spectator – ‘Without death,’ says Salena Godden, ‘life would be a never-ending conveyor belt of sensation.’ For her death is what gives meaning to life and to be able to imagine your own death should make you try harder to be a better person. Mrs Death Misses Death on Radio […]

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Speed listening: The secret skill blind professionals use to get ahead

December 9, 2018 – Stuff – Your average reader can get through around 250 words a minute. That’s pretty fast but it’s nothing like the 425 words a minute ANZ’s global head of accessibility Hamish McKenzie can get through. And McKenzie is blind, after losing his sight in a car crash in 1996. McKenzie, who is […]

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Social Listening for Customer Care: 101

December 6, 2018 – Customer Think- What Is Social Listening And Why Should You Care? We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking — if you […]

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Listening takes more effort than we might think. Here’s how to do it well

December 6, 2018 – ABC News- When I contacted people whose job it is to listen — psychotherapists, counselors, journalists — one thing came up repeatedly. It was a quote from the late author Stephen Covey: “Most people do not listen with the intent to understand. They listen with the intent to reply.” Think about […]

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Is Listening to a Book the Same Thing as Reading It?

December 6, 2018 – The New York Times – A few years ago, when people heard I was a reading researcher, they might ask about their child’s dyslexia or how to get their teenager to read more. But today the question I get most often is, “Is it cheating if I listen to an audiobook […]

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Social listening can help improve your sales by boosting the awareness, interest, engagement and action stages

December 5, 2018 – Smart Insights- The sales funnel is the Holy Grail of marketing metaphors. For anyone who wants to have a successful business, a convenient scheme describing how to make people buy your product or service is extremely appealing. Social media typically fits at the top of a classical sales funnel – it […]

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Physicians, Nurses Rate Their Listening Skills High in Poll

December 4, 2018 – Medscape – Most physicians, nurses, and advanced practice registered nurses (APRNs) in a recent Medscape poll said they always or often make a conscious effort to listen to their patients without interrupting them. Eighty-seven percent of physicians and 89% of nurses/APRNs characterized their listening skills that way. But among nurses, there […]

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Talking to kids about their listening skills – and improving yours

December 4, 2018 – The National Lifestyle – Family life would run so much more smoothly if only we could all learn to listen to one another more effectively. Unfortunately, there are four very different sets of ears in my house. I like to think mine are always open, but I must confess that my […]

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Quevedo: ‘Listening’ key to lasting peace

December 3, 2018 – Inquirer.net- A respected Church leader in Mindanao called for continuing dialogue to bring just and lasting peace in Mindanao. Retired Cardinal Orlando Quevedo said dialogue made peace possible between the military and Moro Islamic Liberation Front. “Dialogue is not mere intellectual discussion,” Quevedo said. “It is first of all listening humbly […]

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Active listening — how to do it and why

November 28, 2018 – Capital Gazette – It is not the same as being quiet while you craft your responses, comebacks, or defenses to what the speaker is saying. It is not the same as looking like you’re listening because you’re being quiet while you think about something entirely unrelated to what the speaker is […]

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Hear the argument on really listening

November 29, 2018 – Express & Star – Do we ever really listen? I’ve always prided myself on being a ‘good listener’. Over the years of working in public-facing, community serving roles, I’ve had to practise ‘active listening’. If we really want to get technical here, we can identify the different types of listening: Informational […]

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Don’t forget the power of listening

November 29, 2018 – The Brown and White- Although I am pretty quiet and find it hard to share my opinion in a large group of people, I find it is important to just listen to what everyone is saying no matter the circumstance. It could be a professor giving a lecture, a discussion among […]

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Are you listening?

November 29, 2018 – World Magazine- When was the last time you tried to talk to a recalcitrant child? I don’t have kids in the house anymore, but sometimes I volunteer for the privilege of grandmothering a family in my church. Two years ago, on a camping trip, I had to correct the boy of […]

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Go ahead, listen to a book Debbie Jacob

November 26, 2018 – Trinidad & Tobago Newsday- One of the most interesting articles I read earlier this year tackled the issue of whether or not listening to a book is less beneficial than reading one. This is an important question to tackle during the upcoming Christmas season when audiobooks offer holiday stories that many […]

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Recent Survey Results Show That Listening To Customers Impacts The Bottom Line

November 26, 2018 – benzinga – Listening to customers is good for business. A single customer service call can make the difference between keeping and losing a customer, according to a new survey conducted by 3Gem Research & Insights and data collected by the Callminer 2018 Churn Index Survey. Callminer found that 91 percent of […]

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Listen… and grab the power

November 26, 2018 – Gulf News Education – “Knowledge speaks but wisdom listens,” said Jimi Hendrix, the American rock star. To connect with the audience and persuade them to accept your view only happens when you get them to listen. Knowledge is power. When somebody shares their erudition, the only way this power gets transferred […]

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Active listening and use of facts can avoid hurtful discourse

November 25, 2018 – The Day – We are depressed by bitter statements from supposed leaders in politics, entertainment, and the news media. And now, increasingly, from neighbors, friends, family − you and us. These are opinions and we are entitled to our opinions; when they are phrased in hateful rhetoric, however, they are not […]

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Holidays are a great time to listen

November 25, 2018 – Mail Tribune – One of my readers once wrote a melancholy email telling me no one was listening to her. Her children were far away, and when they came to visit, they talked to each other and not to her. She had things to say — no one was listening. During […]

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National Day of Listening [podcast]

November 23, 2018 – The Oxford Comment – In 2008, StoryCorps created National Day of Listening for citizens of all beliefs and backgrounds to record, preserve, and share the stories of their lives. This year, we invite you to celebrate by listening to our podcast, The Oxford Comment. During 2018, we’ve tackled issues from freedom […]

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Harmony at home includes kids listening to their parents

November 23, 2018 – The Suburbanite – I hope the adults read this because I think they’ll get a kick out of it, and that they will agree with it. But if the truth be told, the message in it is for young people, so I hope they’ll read it, too. I doubt, though, that […]

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The Gift Of Listening

November 22, 2018 – Forbes – When we sit down to our Thanksgiving table this evening most of us will have much to be thankful for — not least a holiday when we can make that gratitude explicit. Unfortunately, for many, Thanksgiving also comes with friends and family who cause us tension, rancor and worry. […]

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Deeper listening will change your classroom

November 20, 2018 – The Conversation – I said, you said. Is conflict resolution about one side winning? It’s not. Usually, a good resolution involves identifying how parties have a concern for both self and others. Social psychologists Dean Pruitt and Jeffrey Z. Rubin discussed this as the “dual concern” concept of conflict management. The […]

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HR success starts with listening

November 22, 2018 – Curiosity at Work – In a way, business performance as a whole boils down to HR. Human resources teams need to find the right talent, give them what they need to flourish, and keep their work on track. If people can’t work comfortably or do their jobs effectively—that’s an HR problem. […]

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The Future of Listening: How AI Can Help Us Connect to Human Need

November 19, 2018 – Non Profit Quarterly – How can you help someone in crisis feel better? It requires deeply human intelligence and communications skills, and above all, listening. It is also one of a growing number of situations where new ways of listening—supported by artificial intelligence—can help. Using text messages exchanged through Crisis Text […]

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Stop Talking And Start Listening

November 15, 2018 – Forbes – Corporate lessons can hit you at unexpected moments, as I was reminded on a recent taxi ride that underlined the importance in any conversation of making the effort to listen. The failure to ask questions and actually hear what people have to say can waste time, create problems and […]

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Improve Your Active Listening Skills With These 13 Strategies

November 14, 2018 – Forbes – If you’re a leader struggling to stay focused, make sure you first prioritize your people and truly hear what they are telling you. Below, 10 members of Forbes Coaches Council shared ways to practice active listening so you won’t have to miss a word. Click here for complete article. Listening Seekers, what are your thoughts? […]

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Are You Really Listening? 7 Barriers to Listening Effectively.

November 14, 2018 – Entrepreneurs – Listening is an important leadership skill because it contributes to employee engagement. Employees who feel like their perspective matters share information openly and candidly which can be invaluable in effective problem-solving and timely goal accomplishment for both individuals and teams. An open, listening culture communicates value for individuals, their […]

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IT talent retention tip: Listen even more

November 11, 2018 – The Enterprisers Project – Listen to ideas, listen for barriers – just keep listening because it is the best way to find out what concerns your team most, says this CIO Click here for complete article. Listening Seekers, what are your thoughts? […]

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Listening, questioning vital, exec coach says

November 12, 2018 – The Journal Gazette – Listen and ask powerful questions. When you’re a leader, both practices help you engage people, ensuring they feel part of the process. Powerful questions, based on what you hear in conversation and how you respond to facts, can also help bring out the best ideas, says Fred […]

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Listening to resort employees is key to success at Lowes

November 11, 2018 – The San Diego Union Tribune – That’s general manager Sean Clancy’s story. He began as an overnight security guard at the Ritz Carlton in Marina Del Rey. When he took charge in Coronado in 2015, the hotel was transitioning into a unionized property. Since then, employee satisfaction has risen from 75 […]

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I can and I will: Listen

November 10, 2018 – Daily News – Judge Judy says, “There’s a reason God gave you two ears and one mouth,” and I couldn’t agree more with my favorite TV judge. But more so, the reason to listen would be as the Bible states, “Know this, my beloved brothers: let every person be quick to […]

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Fast Track 50 speaker highlights importance of listening, asking questions

November 8, 2018 – The News-Herald- People who work in sales often place a great deal of importance on conveying a persuasive sales pitch to prospective customers. But professional sales trainer Marvin Montgomery said before anyone tries to close a sales transaction, it’s critical to ask questions and actively listen to a potential buyer. Montgomery […]

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The Power of Listening

November 8, 2018 – The Chemical Engineer- LISTENING is probably the most important skill we use in our professional and personal lives.  It underpins every face-to-face interaction, and therefore is at the heart of leadership, teamwork, negotiation, collaboration and training.  Most people would describe themselves as a “good listener”.  Given that listening is so important, […]

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Where Does Listening Fit in the Medical Model of Disease?

November 2, 2018 – Psychology Today- Primary care physicians are notoriously pressed for time. But for listening to exert its healing powers, time is critical,  as captured in this beautiful description by Buddhist monk Thich Nhat Hahn. “When communication is cut off, we all suffer. When no one listens to us we become like a bomb […]

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Want Stronger Relationships? This Is The Key To Building Trust And Creating Rapport

November 2, 2018 – Forbes- I observed Miguel in meetings and discovered something surprising. On the surface, it appeared that Miguel was a good listener. He would nod, smile, make eye contact and say “uh-huh” at the right times. He could even recite back what someone had just said. When I asked Miguel what was […]

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Listening is a Key Attribute for Advisors

November 1, 2018 – FT Advisor- It appears that having sold the idea of cash flow planning to a client who is then suitably impressed, the adviser tends to think the work is done. The discussion revealed many advisers seem to lack the necessary experience and skills to characterize their relationship with the client. In […]

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Listening to Silence

November 1, 2018 – Tricycle- When I was a young monk, I practiced Chan Buddhism by myself in a graveyard for ten years and later in a mountain cave for an additional two years. I did not have a teacher to guide me, but—propelled by devotion—I followed a method of practice that Bodhisattva Guanyin, also known […]

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Stop the intellectual snobbery – of course listening to a book on Audible counts as ‘reading it’

October 30, 2018 – Independent- This week in the papers and on Radio 4’s Front Row, there was a debate over whether listening to a book on Audible permitted you to say that you’d read the thing, or whether only sitting up by candlelight and reading the original parchment, preferably in old English, really counted. […]

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Pope Francis at Angelus: Synod was a moment of listening

October 29, 2018 – Vatican News – The Synod, he said, was fundamentally a moment of listening, which requires “time, attention, and openness of mind and heart.” It was precisely through listening that the participants of the Synod were able to discern the signs of the times. It was a discernment of the whole community, […]

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Listening to the Opinions of Others Provides American Citizens with Open Minds

October 27, 2018 – Scotch Plains/Fanwood – Listening to the opinions of others provides the American citizens with an open mind about each of the candidates. Not only that, but when an American citizen who is not into politics is deciding which candidate to vote for, he or she needs to acquire all of the […]

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How Millennials Can Gain More Respect In The Workplace

October 26, 2018 – Forbes – Millennials still have a bad reputation in the workplace, and it can feel like as a Millennial you have to work even harder to gain respect. The truth is that respect is never given – it’s earned. The good news is with a little hard work, it’s absolutely possible. […]

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Secretary Robert B. Reich on the Radical Act of Listening

October 23, 2018 – PR Say – For Secretary Robert B. Reich, the key to civility is listening — but perhaps not in the way we’ve grown accustomed to over the past few years.  During his General Session speech at the 2018 PRSA International Conference, Reich reminded the audience of professional communicators that while the […]

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Listening without haste is a powerful medicine

October 23, 2018 – Desert News – It doesn’t seem that hard to figure out, but it’s often difficult to learn how to listen with real intent. Why? Because our modern lives have swallowed up the time to care about the details of caring; the time needed to think beyond ourselves and to listen intently […]

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Listening as the key to global health success

October 16, 2018 – Devex – Jess Daly, global health director at the Medtronic Foundation believes that rather than adopting complicated methods for collaboration, the simple task of listening could ensure successful partnerships and, with them, global health success. “Listening is something all of us can do,” Daly said, adding that there are lots of opportunities to […]

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The Responsibility of Listening

October 15, 2018 – UNLV News Center – Without knowledge about how to respond, there’s a good chance we may end up dismissing survivors and not listening to their stories. I think this is one the many reasons people don’t come forward in the first place. I focus on being a good listener and responding […]

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Too much talking, not enough listening

October 11, 2018 – Piqua Daily Call – I am seeing a trend that worries me. It appears that we are working so hard to be heard that it doesn’t appear many people are listening. Somewhere along the line, a decision was made that talking was important than listening. To make matters worse, many of […]

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The lost art of listening

October 9, 2018 – Mayo News – Progress inevitably means the loss of things. New technologies replace old, new ideas cause a paradigm shift and new methods improve how we do things. Mostly, what’s lost is not missed. The benefits of what’s been gained outweigh the losses. There are also times when what’s been lost […]

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