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Talk less, smile more: Practicing full, conscious, and active listening

December 12, 2018 – Angelus – The Liturgy of the Word at Mass requires not only skilled lectors proclaiming, but also active and attentive listeners participating. These two elements bring the church community together into a silent dialogue with God and with one another. We all know what it feels like when we are speaking […]

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The power and impact of listening in the digital age

February 18, 2019 – Bangkok Post – The effects of digital disruption on our world today can be seen all around us. While many technological advances have made our lives more convenient, they have also taken away a lot of tasks and jobs from people. The increasing sophistication of artificial intelligence (AI) such as machine […]

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Creating a Healthy Workplace By Listening to the People Who Matter (Yes, It’s the Employees)

February 18, 2019 – Medium – In partnership with Business in the Community (BITC) and Public Health England, we created a suite of toolkits for employers. These ground-breaking toolkits provide free, practical support for whole-person well-being, tackling taboo subjects including mental health, sleep, domestic abuse and suicide prevention. But we aren’t stopping there. We’re helping […]

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Listening isn’t about having the answers

February 17, 2019 – KentWired.com – The most interesting thing about growing with myself and my illness, however, has been the knowledge that I have to ask for help if I need it. It’s a hard thing to do, and not always comfortable, but I can’t expect others to know something’s wrong if I don’t […]

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Listening, watching, learning

February 16, 2019 – AgriNews – I crossed paths at a recent event with someone I had met during a college summer when I was working as nature director at Western Illinois 4-H Camp. She was a camper the first summer and returned the next year as a counselor. Once she told me her name […]

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But First, Listen: Why And How Social Listening Makes Businesses Stand Out

February 15, 2019 – Customer Think – The internet is a gold mine if you know what you need to search for. It is especially true for brands and companies. One way to achieve that is social listening.Like what many brands do today, one benefit of social listening is that you can answer to their […]

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Why Listening Drives Motivation

February 14, 2019 – Forbes – If you ask a group of people to raise their hand if they think they are above average at listening, a majority of them would have their hand in the air. Most of us believe we are good listeners. But listening is inherently hard to do. Why? Throughout our years […]

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Employers enhancing culture with listening, purpose in 2019

February 11, 2019 – HR Drive – Many employers have figured out that regular listening programs ensure high engagement levels, according to Barnett. The annual survey is dead, he said; short, pulse surveys allow employers to get more immediate feedback. It is essential to get the voice of the customer — the employee — whose […]

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Speaker trekked 4,000 miles, all while listening

February 5, 2019 – The Daily News – It has often been said that people don’t listen to each other anymore, but Andrew Forsthoefel is trying to change all that. Forsthoefel, author of the autobiography “Walking to Listen,” will share stories from the 4,000-mile walk he took from Pennsylvania to California with patrons at Salisbury Public Library on […]

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Listening – And Other ‘Lost Arts’

February 4, 2019 –  Chattanoogan.com – Have you ever thought about the “lost arts” of our society? Take for example, letter writing. When was the last time you received a handwritten letter from someone? Or even a personalized note that didn’t come via email or text? Along the same vein, another lost art is cursive […]

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Your Relationship: The Gift of Listening

February 4, 2019 – The Good Men Project – We’re all human. And there are times when, because of the competing pressures of the moment, we just aren’t in a place where we can listen. So when you find yourself in that position, kindly and gently let your partner know and why. And then agree […]

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Listening in the lunchroom can be a learning experience

February 2, 2019 – Herald Net – While a significant number of people eat their lunch at their desk, most workplaces have at least a break room or some facility where workers can prepare and eat lunch. As long as there is a table and a place to sit down, it qualifies as a break, […]

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Listening to customers easiest way to stand out from the rest

February 10, 2019 – Chicago Tribune – Differentiation begins by answering the phone. Those small businesses that respond quickly to phone calls dramatically increase their odds of winning the business. Also those firms that do not call back dramatically increase their odds of losing the business and having negative reviews. Another simple and easy differentiation […]

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Listen to this: How to help someone get unstuck

January 30, 2019 – BDN Blogs – Earlier this year, I spoke with Jacob Coldwell, the founder of Mountain Pass Life Coaching about new year’s resolutions. We got to talking about “stuckness,” and our conversation turned to how hard it is to watch a loved one feel stuck in their lives. When I asked Jacob […]

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In a culture of shouting, people of faith must address America’s listening deficit

January 28, 2019 – Baptist News Global – In a polarized world, listening seems a rarity. Everyone is shouting. It’s hard enough to listen to the shouting when it’s my own children (whom I love). Listening to the cacophony of clamorous caterwauling between grownups I’ve never met? I find it vociferously deafening. How can we […]

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Listening to a sermon

January 27, 2019 – Baptist Messenger – Much time and energy is invested in helping preachers preach better sermons. This is well-placed since the Bible exhorts pastors to make progress in their preaching (1 Tim. 4:15). However, while there is an emphasis on preaching sermons, less is said about listening to sermons. We know how […]

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Listening to People

September 1957 – Harvard Business Review – Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening […]

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A skill we need to use more often: listening

January 22, 2019 – Los Banos Enterprise – What the world needs now is not just love, sweet love, but listening – kind listening. If more people would listen attentively to others, the world would have less loneliness and anger and more peace and harmony. Listening sounds easy. We do it every day. Our ears […]

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How to be a better listener – and a better friend

January 17, 2019 – The Wichita Eagle – Adults are saying kids aren’t going to be able to talk to each other because they are constantly texting instead of talking. By the way it appears many adults are falling into that same dark, non-verbal hole. While thinking about this, it dawned on me people who […]

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6 Tips for Compassionate Listening

January 15, 2019 – Psychology Today – Compassionate listening is a critical skill for a strong relationship, so that your partner feels cared for and understood. Here are six key elements of listening compassionately to your partner when he or she wants to share their feelings. Don’t try to fix the problem or give advice […]

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Strategic Leadership Means Learning to Listen—Differently

December 11, 2018 – DDI Blog – “I’m listening now with a different ear.” That insightful statement was told to me by one of my coaching clients recently and I think it cogently describes an important difference between strategic and operational leadership. This leader was promoted about six months ago from an operational mid-level role […]

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Vital difference between listening and hearing

December 11, 2018 – The Hans India – All human activities are intertwined with listening. One cannot imagine one’s life without listening. But many people confuse listening with hearing; and they face disastrous consequences in turn. Actually listening is psychological and hearing is physical. In communication, listening only gets the things done, not hearing. Hence, […]

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Why Executives Don’t Listen Well

December 10, 2018 – Germane Coaching & Consulting – Leadership experts, and top level leaders themselves, acknowledge the importance of listening. Even so, too many senior executives I know don’t listen well enough, often enough and long enough. The question is, why? The answer can be found in the criteria we use to identify, reward, […]

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The Lost Art of Listening: A Simple Way to Save Your Business

December 10, 2018 – Forbes – Listening is no longer a soft skill. Corporations and small businesses would be wise to start investing in ways to increase their employees’ ability to listen better. Those companies that refuse make this a priority moving forward will find themselves suffering the consequences. The average attention span is eight […]

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Making A Plan To Listen

December 10, 2018 – Forbes – When we go into a meeting, we all usually have some sort of plan for what we want to say. But how many of us make a listening plan? Now, listening may seem like the simplest thing in the world to do, and the idea of taking a few […]

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Stop, Look And Listen: Five Lessons On Customer Feedback

December 10, 2018 – Forbes – On one level, retail marketing is all about getting your brand message across to your customers through channels including online, print, brick-and-mortar store signs and social media. Aside from communicating your message, however, it’s also increasingly about the reverse: listening to your customers. Constant active listening through monitoring customer […]

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Listening to people talking about death can be strangely consoling

December 8, 2018 – The Spectator – ‘Without death,’ says Salena Godden, ‘life would be a never-ending conveyor belt of sensation.’ For her death is what gives meaning to life and to be able to imagine your own death should make you try harder to be a better person. Mrs Death Misses Death on Radio […]

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Speed listening: The secret skill blind professionals use to get ahead

December 9, 2018 – Stuff – Your average reader can get through around 250 words a minute. That’s pretty fast but it’s nothing like the 425 words a minute ANZ’s global head of accessibility Hamish McKenzie can get through. And McKenzie is blind, after losing his sight in a car crash in 1996. McKenzie, who is […]

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Social Listening for Customer Care: 101

December 6, 2018 – Customer Think- What Is Social Listening And Why Should You Care? We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking — if you […]

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Listening takes more effort than we might think. Here’s how to do it well

December 6, 2018 – ABC News- When I contacted people whose job it is to listen — psychotherapists, counselors, journalists — one thing came up repeatedly. It was a quote from the late author Stephen Covey: “Most people do not listen with the intent to understand. They listen with the intent to reply.” Think about […]

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Is Listening to a Book the Same Thing as Reading It?

December 6, 2018 – The New York Times – A few years ago, when people heard I was a reading researcher, they might ask about their child’s dyslexia or how to get their teenager to read more. But today the question I get most often is, “Is it cheating if I listen to an audiobook […]

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Social listening can help improve your sales by boosting the awareness, interest, engagement and action stages

December 5, 2018 – Smart Insights- The sales funnel is the Holy Grail of marketing metaphors. For anyone who wants to have a successful business, a convenient scheme describing how to make people buy your product or service is extremely appealing. Social media typically fits at the top of a classical sales funnel – it […]

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Physicians, Nurses Rate Their Listening Skills High in Poll

December 4, 2018 – Medscape – Most physicians, nurses, and advanced practice registered nurses (APRNs) in a recent Medscape poll said they always or often make a conscious effort to listen to their patients without interrupting them. Eighty-seven percent of physicians and 89% of nurses/APRNs characterized their listening skills that way. But among nurses, there […]

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Talking to kids about their listening skills – and improving yours

December 4, 2018 – The National Lifestyle – Family life would run so much more smoothly if only we could all learn to listen to one another more effectively. Unfortunately, there are four very different sets of ears in my house. I like to think mine are always open, but I must confess that my […]

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Quevedo: ‘Listening’ key to lasting peace

December 3, 2018 – Inquirer.net- A respected Church leader in Mindanao called for continuing dialogue to bring just and lasting peace in Mindanao. Retired Cardinal Orlando Quevedo said dialogue made peace possible between the military and Moro Islamic Liberation Front. “Dialogue is not mere intellectual discussion,” Quevedo said. “It is first of all listening humbly […]

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Active listening — how to do it and why

November 28, 2018 – Capital Gazette – It is not the same as being quiet while you craft your responses, comebacks, or defenses to what the speaker is saying. It is not the same as looking like you’re listening because you’re being quiet while you think about something entirely unrelated to what the speaker is […]

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Hear the argument on really listening

November 29, 2018 – Express & Star – Do we ever really listen? I’ve always prided myself on being a ‘good listener’. Over the years of working in public-facing, community serving roles, I’ve had to practise ‘active listening’. If we really want to get technical here, we can identify the different types of listening: Informational […]

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Don’t forget the power of listening

November 29, 2018 – The Brown and White- Although I am pretty quiet and find it hard to share my opinion in a large group of people, I find it is important to just listen to what everyone is saying no matter the circumstance. It could be a professor giving a lecture, a discussion among […]

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Are you listening?

November 29, 2018 – World Magazine- When was the last time you tried to talk to a recalcitrant child? I don’t have kids in the house anymore, but sometimes I volunteer for the privilege of grandmothering a family in my church. Two years ago, on a camping trip, I had to correct the boy of […]

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Go ahead, listen to a book Debbie Jacob

November 26, 2018 – Trinidad & Tobago Newsday- One of the most interesting articles I read earlier this year tackled the issue of whether or not listening to a book is less beneficial than reading one. This is an important question to tackle during the upcoming Christmas season when audiobooks offer holiday stories that many […]

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Recent Survey Results Show That Listening To Customers Impacts The Bottom Line

November 26, 2018 – benzinga – Listening to customers is good for business. A single customer service call can make the difference between keeping and losing a customer, according to a new survey conducted by 3Gem Research & Insights and data collected by the Callminer 2018 Churn Index Survey. Callminer found that 91 percent of […]

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Listen… and grab the power

November 26, 2018 – Gulf News Education – “Knowledge speaks but wisdom listens,” said Jimi Hendrix, the American rock star. To connect with the audience and persuade them to accept your view only happens when you get them to listen. Knowledge is power. When somebody shares their erudition, the only way this power gets transferred […]

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Active listening and use of facts can avoid hurtful discourse

November 25, 2018 – The Day – We are depressed by bitter statements from supposed leaders in politics, entertainment, and the news media. And now, increasingly, from neighbors, friends, family − you and us. These are opinions and we are entitled to our opinions; when they are phrased in hateful rhetoric, however, they are not […]

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Holidays are a great time to listen

November 25, 2018 – Mail Tribune – One of my readers once wrote a melancholy email telling me no one was listening to her. Her children were far away, and when they came to visit, they talked to each other and not to her. She had things to say — no one was listening. During […]

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National Day of Listening [podcast]

November 23, 2018 – The Oxford Comment – In 2008, StoryCorps created National Day of Listening for citizens of all beliefs and backgrounds to record, preserve, and share the stories of their lives. This year, we invite you to celebrate by listening to our podcast, The Oxford Comment. During 2018, we’ve tackled issues from freedom […]

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Harmony at home includes kids listening to their parents

November 23, 2018 – The Suburbanite – I hope the adults read this because I think they’ll get a kick out of it, and that they will agree with it. But if the truth be told, the message in it is for young people, so I hope they’ll read it, too. I doubt, though, that […]

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The Gift Of Listening

November 22, 2018 – Forbes – When we sit down to our Thanksgiving table this evening most of us will have much to be thankful for — not least a holiday when we can make that gratitude explicit. Unfortunately, for many, Thanksgiving also comes with friends and family who cause us tension, rancor and worry. […]

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Deeper listening will change your classroom

November 20, 2018 – The Conversation – I said, you said. Is conflict resolution about one side winning? It’s not. Usually, a good resolution involves identifying how parties have a concern for both self and others. Social psychologists Dean Pruitt and Jeffrey Z. Rubin discussed this as the “dual concern” concept of conflict management. The […]

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HR success starts with listening

November 22, 2018 – Curiosity at Work – In a way, business performance as a whole boils down to HR. Human resources teams need to find the right talent, give them what they need to flourish, and keep their work on track. If people can’t work comfortably or do their jobs effectively—that’s an HR problem. […]

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The Future of Listening: How AI Can Help Us Connect to Human Need

November 19, 2018 – Non Profit Quarterly – How can you help someone in crisis feel better? It requires deeply human intelligence and communications skills, and above all, listening. It is also one of a growing number of situations where new ways of listening—supported by artificial intelligence—can help. Using text messages exchanged through Crisis Text […]

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Stop Talking And Start Listening

November 15, 2018 – Forbes – Corporate lessons can hit you at unexpected moments, as I was reminded on a recent taxi ride that underlined the importance in any conversation of making the effort to listen. The failure to ask questions and actually hear what people have to say can waste time, create problems and […]

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Improve Your Active Listening Skills With These 13 Strategies

November 14, 2018 – Forbes – If you’re a leader struggling to stay focused, make sure you first prioritize your people and truly hear what they are telling you. Below, 10 members of Forbes Coaches Council shared ways to practice active listening so you won’t have to miss a word. Click here for complete article. Listening Seekers, what are your thoughts? […]

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Are You Really Listening? 7 Barriers to Listening Effectively.

November 14, 2018 – Entrepreneurs – Listening is an important leadership skill because it contributes to employee engagement. Employees who feel like their perspective matters share information openly and candidly which can be invaluable in effective problem-solving and timely goal accomplishment for both individuals and teams. An open, listening culture communicates value for individuals, their […]

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IT talent retention tip: Listen even more

November 11, 2018 – The Enterprisers Project – Listen to ideas, listen for barriers – just keep listening because it is the best way to find out what concerns your team most, says this CIO Click here for complete article. Listening Seekers, what are your thoughts? […]

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Listening, questioning vital, exec coach says

November 12, 2018 – The Journal Gazette – Listen and ask powerful questions. When you’re a leader, both practices help you engage people, ensuring they feel part of the process. Powerful questions, based on what you hear in conversation and how you respond to facts, can also help bring out the best ideas, says Fred […]

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Listening to resort employees is key to success at Lowes

November 11, 2018 – The San Diego Union Tribune – That’s general manager Sean Clancy’s story. He began as an overnight security guard at the Ritz Carlton in Marina Del Rey. When he took charge in Coronado in 2015, the hotel was transitioning into a unionized property. Since then, employee satisfaction has risen from 75 […]

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I can and I will: Listen

November 10, 2018 – Daily News – Judge Judy says, “There’s a reason God gave you two ears and one mouth,” and I couldn’t agree more with my favorite TV judge. But more so, the reason to listen would be as the Bible states, “Know this, my beloved brothers: let every person be quick to […]

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Fast Track 50 speaker highlights importance of listening, asking questions

November 8, 2018 – The News-Herald- People who work in sales often place a great deal of importance on conveying a persuasive sales pitch to prospective customers. But professional sales trainer Marvin Montgomery said before anyone tries to close a sales transaction, it’s critical to ask questions and actively listen to a potential buyer. Montgomery […]

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The Power of Listening

November 8, 2018 – The Chemical Engineer- LISTENING is probably the most important skill we use in our professional and personal lives.  It underpins every face-to-face interaction, and therefore is at the heart of leadership, teamwork, negotiation, collaboration and training.  Most people would describe themselves as a “good listener”.  Given that listening is so important, […]

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Where Does Listening Fit in the Medical Model of Disease?

November 2, 2018 – Psychology Today- Primary care physicians are notoriously pressed for time. But for listening to exert its healing powers, time is critical,  as captured in this beautiful description by Buddhist monk Thich Nhat Hahn. “When communication is cut off, we all suffer. When no one listens to us we become like a bomb […]

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Want Stronger Relationships? This Is The Key To Building Trust And Creating Rapport

November 2, 2018 – Forbes- I observed Miguel in meetings and discovered something surprising. On the surface, it appeared that Miguel was a good listener. He would nod, smile, make eye contact and say “uh-huh” at the right times. He could even recite back what someone had just said. When I asked Miguel what was […]

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Listening is a Key Attribute for Advisors

November 1, 2018 – FT Advisor- It appears that having sold the idea of cash flow planning to a client who is then suitably impressed, the adviser tends to think the work is done. The discussion revealed many advisers seem to lack the necessary experience and skills to characterize their relationship with the client. In […]

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Listening to Silence

November 1, 2018 – Tricycle- When I was a young monk, I practiced Chan Buddhism by myself in a graveyard for ten years and later in a mountain cave for an additional two years. I did not have a teacher to guide me, but—propelled by devotion—I followed a method of practice that Bodhisattva Guanyin, also known […]

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Stop the intellectual snobbery – of course listening to a book on Audible counts as ‘reading it’

October 30, 2018 – Independent- This week in the papers and on Radio 4’s Front Row, there was a debate over whether listening to a book on Audible permitted you to say that you’d read the thing, or whether only sitting up by candlelight and reading the original parchment, preferably in old English, really counted. […]

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Pope Francis at Angelus: Synod was a moment of listening

October 29, 2018 – Vatican News – The Synod, he said, was fundamentally a moment of listening, which requires “time, attention, and openness of mind and heart.” It was precisely through listening that the participants of the Synod were able to discern the signs of the times. It was a discernment of the whole community, […]

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Listening to the Opinions of Others Provides American Citizens with Open Minds

October 27, 2018 – Scotch Plains/Fanwood – Listening to the opinions of others provides the American citizens with an open mind about each of the candidates. Not only that, but when an American citizen who is not into politics is deciding which candidate to vote for, he or she needs to acquire all of the […]

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How Millennials Can Gain More Respect In The Workplace

October 26, 2018 – Forbes – Millennials still have a bad reputation in the workplace, and it can feel like as a Millennial you have to work even harder to gain respect. The truth is that respect is never given – it’s earned. The good news is with a little hard work, it’s absolutely possible. […]

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Secretary Robert B. Reich on the Radical Act of Listening

October 23, 2018 – PR Say – For Secretary Robert B. Reich, the key to civility is listening — but perhaps not in the way we’ve grown accustomed to over the past few years.  During his General Session speech at the 2018 PRSA International Conference, Reich reminded the audience of professional communicators that while the […]

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Listening without haste is a powerful medicine

October 23, 2018 – Desert News – It doesn’t seem that hard to figure out, but it’s often difficult to learn how to listen with real intent. Why? Because our modern lives have swallowed up the time to care about the details of caring; the time needed to think beyond ourselves and to listen intently […]

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Listening as the key to global health success

October 16, 2018 – Devex – Jess Daly, global health director at the Medtronic Foundation believes that rather than adopting complicated methods for collaboration, the simple task of listening could ensure successful partnerships and, with them, global health success. “Listening is something all of us can do,” Daly said, adding that there are lots of opportunities to […]

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The Responsibility of Listening

October 15, 2018 – UNLV News Center – Without knowledge about how to respond, there’s a good chance we may end up dismissing survivors and not listening to their stories. I think this is one the many reasons people don’t come forward in the first place. I focus on being a good listener and responding […]

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Too much talking, not enough listening

October 11, 2018 – Piqua Daily Call – I am seeing a trend that worries me. It appears that we are working so hard to be heard that it doesn’t appear many people are listening. Somewhere along the line, a decision was made that talking was important than listening. To make matters worse, many of […]

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The lost art of listening

October 9, 2018 – Mayo News – Progress inevitably means the loss of things. New technologies replace old, new ideas cause a paradigm shift and new methods improve how we do things. Mostly, what’s lost is not missed. The benefits of what’s been gained outweigh the losses. There are also times when what’s been lost […]

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Are we listening?

October 5, 2018 – White Mountain Independent – t is autumn and wildlife are gorging to get ready for winter. Let’s make sure it’s not our food that they are getting. How many times have we heard this? Put your garbage out the morning of pickup and don’t feed wild animals. Additionally, while it’s migration […]

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Point of View: America needs a revolution in listening

October 5, 2018 – NewsOK – A character in a fake world sings with strength only because a woman in the real world learns how and decides she likes the feeling of being heard and trusted. Yet giving voice to her truth is only half of the equation. Performers on stage make sounds believable because […]

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Barriers to effective listening and how to overcome them

October 3, 2018 – Tuko – Are you an effective listener? What do you think are the barriers to effective listening?  Today’s society has been saturated by information technology systems that have rendered good communication skills like effective listening a thing of the past as people communicate through messaging apps and social feedback sites. s […]

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Listening, the first quality of leadership

October 2, 2018 – The Hindu – The Madurai Institute of Social Sciences celebrated its 50th foundation day and inaugurated its golden jubilee celebrations on the institute premises on Tuesday. Alumni of the institute, Madras High Court Judge T. Raja and Minister R.B. Udayakumar, participated in the event. Mr. Udayakumar said the institute was among […]

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See What Happens When Leaders Listen

September 28, 2018 – Chief Learning Officer – Listening is an undervalued leadership skill. To create the best learning culture possible, learning leaders must take their listening skills to the next level. Israeli’s renowned social scientist Yuval Noah Harari said, “In ancient times, having power meant having access to data. Today, having power means knowing […]

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Listening to the heartbeat of employees, patients

September 23, 2018 – Cedar Valley Business Monthly – Pam Delagardelle doesn’t carry a stethoscope when she makes the rounds at UnityPoint Health-Allen Hospital, but she’s always listening to the heart sounds of the organization she leads. “Communication is key in any business or organization, and good leaders know listening is vital. I make the […]

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VALUES FOR LIVING: Just Listening

September 22, 2018 – Circleville Herald – Listening is hard work. Listening to those with whom you disagree is really hard work. One of the great dangers of our time is the way we arrange our lives to interact with those with whom we already agree. We often hear about this problem on social media, […]

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A Simple and Powerful Technique for Better Listening

September 21, 2018 – Psychology Today – If you want to become a better listener, or a better conversationalist, have a go with this remarkably simple yet surprisingly difficult technique.   Here are the instructions:  Before you respond in a conversation, take a breath. Not an enormous, loud, obvious breath that screams out “I am trying […]

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Listening is big part of loving someone

September 21, 2018 – AJC – Listening is a big part of cherishing another person, while ignoring them conveys the message, “You’re not that important to me.” In St. James’ Gospel, he notes, “Everyone should be quick to listen, slow to speak and slow to become angry.” Sometimes it’s really difficult listening to another person […]

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The Art of Listening

September 19, 2018 – Prague Post – As simple as the act of listening may seem, it is actually much more than the straightforward act of paying attention. Beyond the mechanical work it takes to listen, one must maintain a high level of emotional involvement. Failing to do so will create what’s known as noise […]

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Listening with your heart

September 18, 2018 – The Winchester Sun- Author Jean Brody shares what it means to ‘listen with your heart’ and gives examples of how to do it. Listening Seekers, what are your thoughts about this article?   Please reply below. Click here for complete article. […]

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Listening At Scale: 4 Ways To Build Customer-Centricity

September 17, 2018 – Forbes – Chief Marketing Officer Denise Karkos of TD Ameritrade shares how she uses deep listening in her role in creating customer-centricity throughout the company. Listening Seekers, what are your thoughts about this article?   Please reply below. Click here for complete article. […]

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5 signs someone isn’t actually listening to you

September 17, 2018 – Insider Health – Sometimes, speaking to other people can quickly turn into an “in one ear and out the other” situation. It’s never fun to hold a conversation with folks who just aren’t listening to you or paying any sort of real attention.  But how can you tell simply by looking […]

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Respect each other by listening

September 15, 2018 – Independent Record – Reverend Cathy Barker writes about the power of listening.  Whether the discussion is religion, or politics, or lifestyle, or any other hot-button topic, respect and deep listening can make a difference. What might you discover by crossing the island to see a different perspective? If someone were to […]

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Good to be ‘out there listening’

September 10, 2018 – Rural Life – This article is about new Federated Farmers’ (New Zealand) Chief Executive Terry Copeland. Prior to joining the organization, he had huge respect and admiration for New Zealand’s farming sector and bemoaned how little the country’s food producers were celebrated, the lack of acknowledgement being “appalling”.  One thing he […]

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Listen Up, Salespeople!

September 6, 2018 – Crummer Graduate School – Dr. Mitchell Isert ’91 ’18 Executive DBA examines how important listening is to the long-term success of salespeople.  Years ago, while working in sales at Whirlpool Corporation, Dr. Mitchell Isert noticed something about his colleagues.  “Typically, salespeople are not thinking about listening and trust; they are not […]

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How listening to others helped piece together solutions to future challenges

September 6, 2018 – IMD News – Paul Gemperle brought a team to TransformTECH primarily to get involved in the conversation around technology. He and his teammates found that hearing others’ challenges served as a trigger to analyze how they would deal with similar situations.  When he brought a team to attend the program, he […]

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Listen From the Other’s Perspective

September 4, 2018 – The Good Men Project – The familiar Cherokee tribe ancient proverb says, “Don’t judge a man until you have walked a mile in his shoes.” Authentically take on what it is to be with another. Have empathy for others. Perhaps, listen from their perspective, from being them. In walking in another’s […]

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Supporting a loved one at a time of loss begins with good listening

September 1, 2018 – Santa Fe New Mexican – Whether in close or casual relations, being a good listener is the first thing you can do to be supportive in difficult circumstances. You don’t need answers or to know how to solve the problem. The person sharing their news may just need to release. Listening […]

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Listening to the patient for care beyond a cure

August 29, 2018 – Commercial Appeal- This article focuses on palliative care and how listening plays such a vital role that listening plays.  Dr. Jeanne Jemison gives an overview of this relatively new specialty area. Listening Seekers, what are your thoughts about this article?   Please reply below. Click here for complete article.   […]

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How Listening To Customers Can Ruin Your Business?

August 29, 2018 – Marketing and Growth Hacking – “If you build it, we will buy it. Will you pay for the cost of development? Well, we don’t think we should be paying for the development cost as your other customers will buy it too.” Many of us have probably heard something similar from our […]

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Make the Best Decisions for Your Life by Listening to Your Inner Voice

August 28, 2018 – Entrepreneur – Best selling author and thought leader Jack Canfield discusses how to push aside the noise and listen to your intuition in the linked video. One of the tips Canfield recommends is practicing meditation, making it easier to listen more closely to your internal intuitive voice. Part of listening to […]

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Listening to the Patient Voice: seek out the quietest voice to meet the biggest need

September 28, 2018 – PharmaPhorum – The success or failure of patient centricity rests on getting the patient voice in the mix – not just listening to those who shout the loudest. That’s according to Linden Muirhead, director of information and engagement at the MS Trust, who spoke to pharmaphorum as part of our Patient […]

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Six Active Listening Strategies To Boost Recruitment Forbes Human Resources Council

August 23, 2018 – Forbes – Sometimes the most important part of getting to know someone is learning when to keep quiet. Many recruiters are so passionate about their industry that they overwhelm their prospects and fail to listen. If you’re doing all the talking with potential recruits, it’s time to reexamine your strategy. Listening […]

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The art of listening: lessons in analytics at Wall Street Journal

August 20, 2018 – International News Media Association – This article explains what the the Wall Street Journal is doing to building listening into their DNA.  It has been paramount in building the membership business, specifically in the construction of the paywall and putting a greater focus on the customer. Listening Seekers, what are your […]

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Still small voice

August 19, 2018 – Northwest Arkansas Democrat Gazette- God’s still small voice often guides me to just listen and be present. Sometimes miracles come from this. Listening Seekers, what are your thoughts about this article?   Please reply below. Click here for complete article. […]

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Make a difference by listening

August 18, 2018 – Columbia Daily Tribune- The school year has begun, whether it’s your kid, grandkid or even a kid you don’t know — take the time. It’s all about listening. Listening Seekers, who do ou need to be listening to right now?   Please reply below. Click here for complete article. […]

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Kids with learning challenges reach milestones with ‘kinesthetic listening’

August 17, 2018 – The Buffalo News – This article focuses on integrated listening.  Integrated listening systems, including kinesthetic listening, help improve brain organization and function in people of all ages.  It can have the greatest impact on tactile learners who struggle with traditional teaching methods. The Smiths said it has helped create new milestones […]

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Heidi Helfand on Listening for Maximum Impact

August 17, 2018 – InfoQ- Leadership starts with listening and it can amplify your impact!  Heidi Helfand presented at the Agile2018 conference on developing our listening skills to be a better leader.  Leaders who listen have a big impact on their teams.  Slowing down and paying attention, actually listening vs. jumping to give answers, is […]

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Are You Listening? Hear What Uninterrupted Silence Sounds Like

August 10, 2018 – NPR – Matt Mikkelsen, an audio technician and recording specialist, works with a nonprofit called One Square Inch of Silence, founded by his mentor, audio ecologist Gordon Hempton. Its purpose is to promote the preservation of quiet places — that is, places without human-made sounds. Protecting wilderness, they argue, means more […]

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Readers have their say on the great audiobook vs print book debate

August 10, 2018 – Star Tribune – Does it matter whether you listen to a book or read the text with your own eyes?  Is listening cheating? Absolutely! Certainly not! Who cares? That sums up reader responses to the questions posed in a recent Bookmark. Many thanks to all who shared their views.   Listening […]

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Listen up! You need to hear this

August 10, 2018 – Kansas City Business Journal – Listening is the most important aspect of any type of communication, selling or negotiation, whether in business or with your friends and family.  Author and Sales Trainer Hal Becker presents an overview of practical listening strategies. Listening Seekers, what are your thoughts about this article?   […]

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Why talk trout if no one is listening

August 10, 2018 – Vernon County Broadcaster – This article’s author is Jay Ford Thurston, the Broadcaster’s trout fishing columnist.  He writes, It has always bothered me when I see people sitting at a table in a restaurant and they are engrossed in their cellphone. They are ignoring the conversation going on around them. I […]

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Unearthing the Power of Active Workflow Listening

August 9, 2018 – No Jitter – Businesses can save costs, time, and energy by utilizing active workflow listening. Active workflow listening is a solution first vs learn first outcome by which employees can crowdsource an immediate answer from company tribal knowledge by using keyword search or real-time communications. In turn, this is linked to […]

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Leading By Listening: How Humility Is Key To Powerful Leadership

August 7, 2018 – Forbes – Author Bruce Weinstein interviewed Elizabeth W. Smith, the new president and CEO of the Central Park Conservancy.  Her guiding philosophy that she leads from is that when you take on a leadership role, you have to be willing to listen.  She states “My father and grandfather were businessmen and philanthropists, […]

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Management Tip: The Simple Power Of Listening

August 6, 2018 – Forbes – Author Victor Lipman recently interviewed a young manager and when asked what makes her effective she stated, “I think I’m a good listener.”  Lipman emphasizes that thoughtful management listening can confer valuable benefits including productivity benefits and positive engagement. Listening Seekers, which of the benefits have you experienced due […]

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How can we make good listening skills a habit?

August 6, 2018 – Siliconrepublic – Communications expert Thaler Pekar wants us to ask for stories and really listen to them.  Thaler Pekar is an expert in listening and helping other people tell stories effectively. She spoke to Inspirefest 2018 attendees about how she approaches stories in a unique way. According to Pekar, we need to […]

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Brian Dawkins’ Hall Of Fame Speech About Depression: Why You Should Listen

August 5, 2018 – Forbes – Brian Dawkins battled depression throughout his professional football career.  Thoughts of suicide were frequent.  Had he successfully executed his “plans” during his rookie year, he would never have become the face of the Eagles’ defense for much of the 2000’s. He wouldn’t have been around to help take the […]

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Let’s hear it for listening

August 4, 2018 – Sunshine Coast Daily – In this short article, Rowena Hardy shares how she has come to understand the importance of listening.  She states, “my need to listen carefully may be part of the reason that our clients feel they are being heard and understood but a large part of it also […]

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Don’t Underestimate The Power Of Good Listening

August 4, 2018 – Link- Author Balwant Sanghera offers a great reminder on how important Good Listening can be. Listening Seekers, what are your thoughts about this article?   Please reply  below. Click here for complete article. […]

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Listen Like Water

August 4, 2018 – The Good Men Project – In this article, author Jon Ochaia states “Listen for what’s in another’s heart. Listen with the love from your heart. Listening may be as simple as that. Let go of your prejudice, of being right, of making others wrong. Bruce Lee said, “Empty your mind. Be […]

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The secret to creating a great product is listening

August 4, 2018 – Silicon Republic – Author Connor McKenna provides a summary of the presentation by Ciara Donlon of Theya Healthcare and how they went from an idea to a complete success. “We hit the nail on the head and we did that because we listened.”  It seems like such a simple concept, but […]

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Birds can learn other languages simply by listening in

August 4, 2018 – Earth – Studies have found that birds are excellent “eavesdroppers,” meaning they can tune into the calls of other birds if there is a warning for a nearby predator. This helps the bird stay alert even when there aren’t predators in sight. Listening Seekers, the birds can teach us important lessons….if […]

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Learning the power of listening

August 4, 2018 – Valdosta Daily Times – Listening is the most important thing any organization, business, branch of government or a personal friend can do to establish good relationships. No one wants a spouse, significant other or best friend who will not listen or who is always telling you what they think without seeming […]

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Listening Isn’t Reading, But Audiobooks Still Resonate

August 1, 2018 – Wired- The audiobook optimizes the reading experience. Even today, people who listen to them say that audiobooks help you finish more books.   Audiobooks have exploded. Revenue from audiobook downloads was up 32 percent in the first quarter of 2018 compared to the same period last year.  This article poses the […]

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Listening for peace

July 31, 2018 – Quantara.d – The Suha Peace Project shows how the power of listening can begin to impact an ages old conflict.  Yoav Peck is director of the Project, an organization that specializes in facilitating positive, peaceful encounters between Israelis and Palestinians where the focus is on listening – truly listening – to […]

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Why listening to customers is no longer enough

July 31, 2018 – The Enterprisers Project – This article is targeted toward Chief Information Officers.  However, there is valuable information for all of us.  The customer comes first. Business leaders have said this for years. In fact, the motto “the customer is always right” was coined in 1909. But having a narrow view of […]

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Are You Really Listening to Audience Insights, or Just Creating Content?

July 24, 2018 – Crosswalk – In this excellent and thorough article, Lauren McMenemy shares the importance of deeply listening to your audiences  She emphasizes, “marketers know that content strategy must start with the audience, so why do so many of us ignore them when we’re planning our content? We must make room in our […]

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The Listening Matrix

July 23, 2018 – Crosswalk – Dr. James Emery White presents the listening matrix—a simple but effective set of pursuits that you can take into your life and use to cultivate a sensitive hearing for the voice of God.  There are 3 components that include: 1. The Bible; 2. Godly Counsel; and 3. Prayer This […]

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Doctors Interrupt Patients, Stop Listening After 11 Seconds On Average, Study Says

July 22, 2018 – Newsweek – Doctors only spend 11 seconds on average listening to patients before interrupting them, according to a new study.  Newsweek has picked up the essence of the recently published scholarly article in the Journal of General Internal Medicine . The concluding point: There could be many reasons that many doctors […]

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Here’s proof your doctor isn’t truly listening to you

July 21, 2018 – Moneyish – Patients only get about 11 seconds on average to explain the reason for their visit before getting interrupted by their doctors, according to a new study published in the Journal of General Internal Medicine. Out of the 112 patient and doctor interactions videotaped and observed by researchers, only 36% […]

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Are you listening?

July 20, 2018 – The Exponent Telegram – Click here for complete article. In this article, author JoAnn James heightens our awareness on the reality of our  distraction filled world and how little listening takes place.  She goes on to make the direct link between listening and God’s Word by citing several relevant scripture verses: […]

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Wait, just a second, is your doctor listening?

July 19, 2018 – Science Daily – It is estimated that most patients get only 11 seconds to explain their symptoms to a doctor before they are interrupted.  Only one in three doctors make the necessary time for the patient to describe their symptoms completely.  This article identifies the problem that exists and also points […]

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Feeling ‘under siege’: why listening to social workers is key to improving services

July 18, 2018 – Community Care – One council’s steps to improvement with improved communication and effective leadership […]

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Listening Makes You a Better Asian Entrepreneur: Here’s How to Be Good at It

Jul 18, 2018 – Inc. Southeast Asia – Have you ever been in a conversation where the other person keeps talking over you or looks at his computer mumbling a mindless “Uh-huh,” after your every sentence? Annoying, right? Leaders often forget that to make genuine connections with your team members, you need to actively listen. […]

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11 Insights Gained From Executives Listening To Customers

July 17, 2018 – Forbes – We asked members of the Forbes Technology Council if it was important for executives to listen to customer complaints. Overwhelmingly the answer was yes it is important, but the answers given all pointed to different reasons. Here is some of what was said. […]

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How a station used ‘deep listening’ events to take on Sacramento’s housing crisis

July 17, 2018 – Current – Capital Public Radio, where I work as senior community engagement strategist, responded to the crisis by spending the past year digging into the history, politics and economics of housing affordability in California’s capital. We produced The View From Here: Place And Privilege, an eight-part podcast, hourlong radio documentary and online […]

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Anyone listening?

July 16, 2018 – The Himalayan Times – We have all been through phases, moments and situations where we have the high level of emotions going on in our mind. It could be through an experience that we pass or it could be through a startling situation in our lives – something that we never […]

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Kindness: Change your life and make the world a kinder place

July 15, 2018 – The Journal – WE’VE ALL COME across people who, even if they’re not being rude or critical, repeat the same stories and anecdotes or talk about topics in needless detail. People who talk too much or are negative, dull and boring usually fail to recognise the frustrated, resentful feelings of their […]

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Listening can be a key to suicide prevention

July 14, 2018 – Newsday – Before anyone contemplates suicide, I believe that person cries out for help in various ways. Subtle nuances can get ignored or overlooked. A hotline can help, but getting the individual to make that phone call is another matter [“Simplify suicide hotline,” Letters, July 9]. Before it becomes too late, […]

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Free speech is about listening, not speaking

July 13, 2018 – The Collegian – We value speech for the presentation and representation of the reasoning in support of true beliefs to ensure we hold them as true beliefs, not to repeat slogans of dogma. Speaking wouldn’t, couldn’t, matter if no one listened to it. And so speakers must be free to share […]

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A confirmation ‘hearing’ requires listening

July 12, 2018 – Deseret News – Now that President Donald Trump has nominated Brett Kavanaugh to fill the vacancy on the United States Supreme Court, the focus will shift to the upcoming Senate hearings. The hearings are the opportunity for senators to question the nominee on his qualifications, opinions and writings. But will they? […]

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Are You Listening to Your End Customer? Here Are 5 Reasons Why You Should Be.

July 12, 2018 – Entrepreneur – As an entrepreneur, you have to lead, but sometimes you have to listen as well. And you won’t know when to do which if you never hear what your customers are saying. […]

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To the Editor: Thank you for listening and taking action!

July 10, 2018 – Fosters.com – It has been said, and rightly so, that the disability community has a powerful voice. Individuals who experience developmental disabilities and acquired brain injuries and their families have long been vocal about their experiences. The advocacy of this community was instrumental in bringing about the closing of New Hampshire’s […]

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Are you listening?

July 9, 2018 – The Hindu – There’s a lot of emphasis on “emotional intelligence” these days, and empathy is an integral part of this. In my line of work we frequently talk about being empathetic and how that just makes things better for you, whether it’s at office or school or home. However, simply […]

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The counterintuitive tricks to asking better questions, according to Harvard research

July 5, 2018 – Quartz at Work – Having the ability to ask a question appears to be a uniquely human trait, one that saves us time and energy as we gather resources and information. It also allows us to develop empathy for others and create bonds of trust, even among strangers. Indeed, people who ask […]

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In praise of listening

July 4, 2018 – Scene – As a youngster, before I studied an instrument or musical composition, my love for music came from listening. We all love to hear our favorite tunes — music we know well that brings comfort or invokes nostalgia — and these pleasurable experiences are among the wonderful things music does […]

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Distracted listening is another habit we should curtail

July 4, 2018 – Gainesville Times – I’m delighted that the law against distracted driving has become effective in Georgia. All of us have read about car crashes caused by drivers who were texting or talking on their hand-held cellphones, causing them to take their attention off the road, sometimes with deadly repercussions. Yet I […]

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These teens are tackling gun violence by listening — and creating theater

July 3, 2018 – Dallas News – The teens of Cry Havoc Theater Company don’t have an answer for the deadly problem of gun violence. But they do offer a starting point: listen to one another. Since Jan. 27, that’s what teens in the 13-member ensemble have done. They’ve criss-crossed the country, logging more than 50 […]

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Finger Lakes parish ministry offers listening ears to those in need

July 2, 2018 – Catholic Courier – When Jeff and Stacey Gibbs’ newborn son, Simon Peter, passed away after being born prematurely last February, a volunteer from St. Benedict Parish drove to the hospital in the middle of the night. Bob Cownie sat with the Gibbs, who also belong to St. Benedict, and provided them […]

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Listening To Understand vs. Listening To Reply

July 1, 2018 –  The Good Men Project – Years ago when I was studying acting, my teachers would always say, “Don’t just listen for the last word of your scene partner’s line to cue you to say your line. Be present and truly listen to the words they’re saying.” I took their advice to […]

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Civility and the lost art of listening – James A. Baker III

July 1, 2018 – Houston Chronicle – I thought I had seen it all. One Cold War and six hot ones. The great Depression of the 1930s and the great Recession of 2008. Entire neighborhoods ablaze during the social upheavals of the 1960s. Thousands of left-wing domestic bombings in the early 1970s. But during my […]

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Three stories on why tackling poverty requires active listening

June 30, 2018 – NewsAsia – We need to listen to the experiences of families, try to understand the effects of policies, and deliberate as a society about the minimum standards of living that we find acceptable, says one social worker. […]

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Listening to the Living God

June 30, 2018 – The Tidewater News – What does the Bible say about listening to God? Moreover, is listening, or being attentive, a requirement to persevere in holiness and grow in the knowledge of Christ? Holy Scripture is eternally clear that humans must listen to the Living God and remain pliable to His Biblical […]

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I Went To A Retreat About Radical Listening And This Is What I Learned

June 30, 2018 – Forbes – “Radical Listening for Healers,” taught by faculty from Columbia’s Narrative Medicine program. The latter describes radical listening “as a first step toward healing the destructive divides that afflict our country.” This intensive workshop brought together individuals from diverse backgrounds: healthcare, psychology, politics, literature and social justice. So, what does […]

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Listening to great-granddad’s wisdom

June 29, 2018 – The Advocate Messenger – Writer, Maya Angelou said, “We need to haunt the house of history and listen anew to the ancestors’ wisdom.” Maybe that’s why I gained strength just by standing there next to great-granddad’s picture. […]

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Beyond Employee Surveys: Develop and Organizational Listening Strategy

June 28, 2018 – i4CP – Listening to employees is more important than ever, and this requires new thinking. HR experts—including i4cp’s team—have pointed out the risks of relying on the traditional employee engagement survey, with its unrealistic cadence (would you only gather feedback from your customers once a year?). Add to that slow-acting response, […]

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Hearing aids may not help build needed listening skill

April 27, 2018 – Gasconade County Republican – As we age, hearing loss creeps up on us. There’s a bigger problem: Listening loss. There are electronic devices to help us hear. None are known as listening aids. Dang. Listening takes work. Conversations become two-way streets. A listener must indicate message heard and understood. This applies […]

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What is Social Listening?

June 26, 2018 – Business News Daily – Social media is quickly becoming a one-stop shop for small businesses. You can market new products online, sell through Instagram, use it for customer service and even listen to customers’ opinions. With social media listening, you can reach the right people at the right time with the […]

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Up Your Listening Skills to Increase Productivity

June 25, 2018 – AGPRO – As a leader in your operation, you help others solve problems. You encourage, you push, you inspire, you coach. But, you can’t do any of these things without being a good listener. As a leader in your operation, you help others solve problems. You encourage, you push, you inspire, […]

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When listening pays

June 24, 2018 – Vanguard- In the Book of Proverbs, chapter 12 and verse 15, we are told that “The way of a fool is right in his own eyes, but a wise man listens to advice. Again the same Proverbs, chapter 15 and verse 20, says “listen to advise and accept instructions, that you […]

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I’ve Been Thinking … The Gift of Listening

June 24, 2018 – Maria Shiver – We each have within us a beautiful capacity for understanding one another. Especially in difficulties, we must learn to listen in a new caring way. […]

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Why listening to a loved one could be a life-saving exercise

June 22, 2018 – The San Diego Union – Tribune – I spent the better part of several days talking with clients about these thoughts. While I firmly believe that some of the modalities and frameworks I use in my work are invaluable, ultimately what I felt was most important were not the tools I […]

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Creating A Sales Conversation: Forget The Elevator Pitch And Focus On Listening

June 22, 2018 – Forbes – The one point most of the articles have in common is the core belief in beginning each elevator encounter, prospect meeting and even personal conversation with a prepared pitch. The term pitch, in this case, is loosely defined as “a line of talk that attempts to persuade someone of […]

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Understanding customers requires listening

June 20, 2018 – CantonRep – The most direct way to know this is to understand who our customer is. The key to this understanding involves listening. The skill of listening is the Achilles heel for many, maybe most, organizations. Why is it that something so desperately needed rarely is understood and applied? […]

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King still listening, learning

June 20, 2018 – Central Maine – “Don’t feel that today is the end of learning,” he said. “You have to continue to learn and listen.” I know Angus really believes that because he does it every day. […]

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Listening to LGBTQ patient voices

June 19, 2018 – Modern Healthcare – Devoting time to listen to patients reveals powerful insights. For an individual who may feel marginalized by society, and seemingly invisible to the world, genuine attention, active listening and understanding from a physician goes a long way to building a trusting relationship that can lead to better outcomes […]

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Social listening vital in formulating climate solutions

June 18, 2018 – Newsday – As climate change audiences and stakeholders, we need to transform our ideas into an environment more conducive to innovations. This can only improve as a result of fusing the element of social listening to all stakeholders concerned. […]

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Listening is the key to (sales) success

June 18, 2018 – Contractor – The key to making the sale is training the technician to listen. We are all aware that people do business with people they like. So how do we make a technician likeable? Teach technicians to be listeners. Studies show that people who listen are the most likeable. Listening to […]

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A philosopher’s advice for doctors: listen keenly

June 17 , 2018 – The Hindu – Philosophy and paediatrics may have no direct connect. But there is one. “The Art of Listening” is an important tenet of Jiddu Krishnamurti’s teachings. The Andhra Pradesh-born philosopher who became a world teacher makes a distinction between ‘hearing’ and ‘listening’. There is no true understanding without listening, […]

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Try the ‘travel by listening’ experiment

June 17, 2018 – Sawyer County Record – “Everyone should be quick to listen . . .” —James 1:19 For 40-plus years Godwin McNeal has driven a city bus in Cleveland, Ohio, a tenure spanning four decades is worth noting, but to learn that in those 40 years Godwin has not had a single preventable […]

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Body Neutrality: ‘We need to stop listening to the dictators, to the influencers’

June 17, 2018 – SheMazing – We have loved or loathed our bodies throughout different trends, depending on what we were being fed, told or sold. Trying to keep up with any fad is tiresome, but ones based around bodies? Well, they are just a waste of our good energy, thoughts and time, detrimental to […]

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What We Learned From Dad

June 17, 2018 – NPR – This Sunday, we’re celebrating fathers for a lot of reasons: for their support and love, their jokes, and most importantly, their lessons. Weekend Edition asked listeners to tell us about some of the best lessons you got from your fathers. Just listen “So my dad taught me the power […]

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Keep the Faith: Are we listening?

June 15, 2018 – Telegram.com – I am so impressed, moved, and humbled by the witness of the students of Marjory Stoneman Douglas High School in Parkland, Florida. After a horrific and traumatizing event, these students demonstrated the kind of strength, courage, and resilience that I can only dream of. In the face of a […]

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The listening skills we all should know by now but don’t

June 15, 2018 – Canadian Living – Do you find yourself in conversations you aren’t paying attention to? Ever been accused of being an “in one ear and out the other” listener? Listening is a skill most of us think we’ve mastered, but odds are we could use some practice. Think about the amount of […]

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Salespeople learn when they’re listening

June 14, 2018 – Feedstuffs – When asked why salespeople don’t close more sales, a company president answered instantly, “They don’t ask enough questions.” He went on to add, “They’re so focused on getting prospects to buy they don’t engage them. That takes asking lots of questions.” He’s on to something important. We’re in such […]

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Now hear this: We’ve lost the art of listening

June 11, 2018 – PSNews.com – It’s absolutely true, listening is an art. Sadly, it has become a lost art. Few of us actually do it well. It would seem to be a pretty simple concept, but there are several deterrents that get in the way. Many of us are guilty of starting a conversation […]

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Nodding doesn’t guarantee listening – so, what does?

June 11, 2018 – Training Journal – So why is it then that, at some point in the conversation, we get this feedback that we weren’t, in fact, listening. What is listening and what makes it so difficult?   […]

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When Voting Consider Which Candidates Listen

June 9, 2018 – InTowner – Actual listening is a very important attribute for elected officials, something not always done with conviction. Others do, like At-Large Councilmember Anita Bonds clearly has publicly stated, “I’m listening to the workers.” […]

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Parents should strive to be active listeners with kids

June 5, 2018 – Channel3000 – Active listening is void of any judgment or evaluation. It’s accepting what your child has to say, but not necessarily agreeing with what they have to say. “Accepting what children say does not mean that you have to agree with them; it just means that you’re listening with an open […]

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Listening to the message, not the messenger

June 5, 2019 – Santa Fe New Mexican – Hats off to valedictorian Ben Bowling, a graduate of Bell County High School in Kentucky. At his speech last weekend in Pineville, Bowling showed the world how too many of us are in our corners, divided not on principle, but because of pre-conceived notions. What he […]

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The Unexpected Way to Spot a Confident Leader

June 3, 2018 – Leadership Freak – If leadership is about people – leading demands listening. […]

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An entire generation is at risk of going DEAF because under 30s listen to loud music on their phones, expert warns

June 1, 2018 – DailyMail.com – An entire generation is at risk of going deaf – because under 30s listen to too much music on their phones, an audiologist has warned. Rosbin Syed, lead paediatric audiologist at Central Middlesex Hospital, said the loud music pumped into ears can be the same decibel level as a […]

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Business Tools: The Art Of Listening

May 30, 2018 – Forbes – Listening is the single most crucial skill in communicating and building your business. Listening increases productivity, boosts confidence and reduces errors. Listening can have numerous benefits, including making you popular, building your personal brand and expanding your relationship network. So, why is listening in danger of extinction? According to […]

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On Listening to Others

May 30, 2018 – Sand Springs Leader – I wasn’t intentionally attempting to eavesdrop on the conversation. It just happened. I was sitting alone at the restaurant. Since I had no conversational companion and the place wasn’t crowded, it was natural that I overheard the conversation that floated my way from the adjacent booth. It […]

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Should schools teach listening? (Editorial)

May 30, 2018 – Mass Live – Modern schools conduct many courses once expected to be learned at home. From nutrition to sex education to cultural tolerance, school hours once limited to the 3 R’s have taken on life skills that some students may get outside of school, but others will not. What about listening? […]

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Benches promote listening, caring

May 30, 2018 – This Week Community News – Students at Park Street Intermediate School are getting some help to make their school a friendlier place. Thanks to a donation by Park Street parent Kelly Martin and her business, Search Point Unlimited, the school will install a Buddy Bench on its playground. A Buddy Bench, […]

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Two Phrases That Indicate Your Boss Is Not Listening To You

May 27, 2018 – Forbes – One of the biggest predictors of whether an employee will be engaged at work is the extent to which they feel like their boss listens to them. But sadly, we’ve all had (or are having) the experience of a boss who doesn’t listen to us. And I’m not talking […]

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I’m a parent … what now? When your child speaks, do you listen?

May 26, 2018 – The Grand Island Independent – You may give an ear, but do you give your full attention or time? Do you try to hear what really is being said? If not, you’re like many of us fathers. We hear, but sometimes fail to listen. After all, there are so many messages […]

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Organizations should aspire to use quality listening

May 25, 2018 – The Durango Herald – There is a line from the comedy movie “Dumb and Dumber” where goofball Harry says, “She gave me a bunch of crap about me not listening to her enough or something. I don’t know. I wasn’t really paying attention.” It is funny, but also sad because this […]

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The art of listening in a world of noise

May 25, 2018 – Morrison Country Record – In a world where useless information crawls forward like toxic lava, it’s become increasingly easy to mute the never-ending hum of verbal pollution. This non-stop assault from all directions was not always omnipresent. But it certainly has changed the way we listen. If you are 40 or […]

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3 listening styles that make you a respected leader

May 24, 2018 – CUInsight – When done well, the ability to listen and ask questions is powerful. The former precipitates the latter, which makes listening the most important strategy in our communication toolbox. We may think we listen well but our actions and attitude often suggest otherwise. Effective leaders are skilled at three types of listening. […]

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Listening well can empower relationships

May 23, 2018 – The Record – Do you realize the importance of developing good listening skills? Tuning in to other people doesn’t just give you the knowledge you need, it also gives you deeper insight. You can make better decisions. People who listen well often become the smartest person in the room. They pick […]

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The Three Listening Habits Holding You Back

March 23, 2018 – Forbes – To be truly heard by someone, especially if they’re in a position of authority, is arguably the highest form of respect. If you’ve experienced a great listener who also happens to be your manager, you know you’re in rare air. Great listeners elevate us. They make us feel important […]

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Why Listening Is The Foundation Of Customer Service And Success

May 22, 2018 – Forbes – Most of us are in business to make a living, but we must provide a product or service in exchange for the revenue we generate from our clients. We mustn’t lose sight of the fact that we are only in business because of our clients, and we need to […]

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You can be a better negotiator just by listening for verbal tells

May 22, 2018 – Quartz at Work – “You rarely learn anything while your mouth is open,” says Simon Letchford, managing director of Scotwork, a consulting company that specializes in corporate negotiations. The truism is top of mind right now as he watches US president Donald Trump prep for a summit meeting with Kim Jong […]

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You’re a bad listener: Here’s how to remember what people say

May 21, 2018 – Fast Company – Listening is hard. We come into conversations with our own agendas and low attention spans, and that can be a dangerous combination. When you’re doing the talking, though, it’s frustrating if you’re not being heard. You can build better relationships and get ahead in business if you learn […]

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Keep hold of your engineers by listening to their career goals

May 21, 2018 – Computing – As a former engineer myself, I’ve spent a lot of time developing engineers rather than code, and believe you must begin with a fundamental understanding that everyone is different. Everyone thinks differently and wants different things from their jobs – not all aspire to be managers, some remain dedicated […]

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Listening and Communicating

May 21, 2018 – Closler: John Hopkins Medicine – My approach to patient care has evolved over the years, with increasing experience as to how best to approach the management of people with neurological symptoms, and their families. As is probably true for many of us when we first come out of training, my approach […]

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Are you listening? Modern medicine challenges the crucial bond between doctors and patients

May 18, 2018 – Stanford Medicine – Clinicians across the board say the current climate of medicine cuts into the time they can spend really listening to patients, which makes it difficult to form meaningful connections, says Donna Zulman, MD, assistant professor of medicine and co-director of Stanford Presence 5, an initiative to change clinical […]

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The Power of Listening in Helping People Change

May 17, 2018 – Harvard Business Review – One reason that giving feedback (even when it’s positive) often backfires is because it signals that the boss is in charge and the boss is judgmental. This can make employees stressed and defensive, which makes it harder for them to see another person’s perspective. For example, employees […]

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A soft touch keeps people listening

May 15, 2018 – The Preston Citizen – Children enjoy being around people who are inviting, approachable, and use more gentle methods in their interactions. So ponder on the work of Lorenz, Evans, and Lundahl as you work with both children and adults. Be willing to listen and guide, as opposed to pushing and scolding, […]

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Why we owe it to ourselves to spend quiet time alone every day

May 15, 2018 – IDEAS.TED.COM – Somehow, we need to create a new habit of mind, as individuals and as a society. We need a mental attitude that values and protects stillness, privacy, solitude, slowness, personal reflection; that honors the inner self; that allows each of us to wander about without schedule within our own […]

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Instead of getting a Mother’s Day gift, try listening to your mom for once

May 11, 2018 – Quartz – I’m a strong believer in honoring moms on Mother’s Day by leaving them alone to enjoy much-deserved peace and quiet. (Because let’s be real, parental burnout, which is felt disproportionately by women, is no joke). But if solitude isn’t an option, children of all ages can celebrate their mamas […]

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Active listening helps us to fully understand our donors

March 9,2018 – UK Fundraising- “The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” If we want our donors to understand us, we must first understand them. Well, how do we do that? The more actively we listen to […]

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Stakeholder engagement: getting to the heart of the matter with empathetic listening

May 7, 2018 – GreenBiz – “It’s not what you hear by listening that’s important; it’s what you say by listening that’s important.” — Thomas Friedman I was talking to Joe, a procurement guy at my client Mary’s company. Mary, head of CSR, was developing a new sourcing policy, which she hoped would make her […]

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Are you listening?

May 7, 2018 – The International News – “We must learn to hear the tongue of the Invisible” (Al-Quran). Listening and reading are two principles of our noble religion. Speech, though not prohibited, is expected to be used cautiously and judiciously. Speech is best restrained. Feeding the movement of tongue through the unleashing of whatever […]

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Stanford researcher examines how people perceive interruptions in conversation

May 2, 2018 – Stanford News Service – We all know that unpleasant feeling when we’re talking about something interesting and halfway through our sentence we’re interup – “Wait, what’s for dinner?” – pted. But was that really an interruption? Whether or not one person interrupted another depends on whom you ask, according to new […]

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Listening to Learning: Agency in the early years

May 1, 2018 – The SharingPYP Blog – This article is based on an example of listening to learning within a pre-kindergarten classroom and how teachers tuning into student voices helped to shape the direction of our inquiry into the transdisciplinary theme of ‘How we express ourselves’. […]

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Building Interfaith Bridges By Listening

April 26, 2018 – Hartford Courant – In the basement of the Temple Beth Israel in Killingly, on April 15, the Rev. Jane Linnard Hale led an exercise in listening. The Missional Curate with the Episcopal Church had answered a call from the Board of Directors at the Temple Beth Israel Preservation Society to help […]

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How To Market Better By Listening To Clients

April 25, 2018 – Forbes – Chris Stiehl, an independent research consultant who calls himself “The Listening Coach,” has built a career on helping people listen. “Your prospects are talking but are you really listening?” asks Stiehl, a human-factors-engineer who has worked for the Cadillac division of General Motors, the U.S. Coast Guard, and even […]

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4 Tips for Listening (That Even an Extrovert Can Master)

April 25, 2018 – Forbes – I’m a dyed-in-the-wool extrovert — that friend at the restaurant who will approach a table of strangers wearing matching shirts to ask who the party’s for. As you might suspect, this has been my approach in business as well. When I Iead, I lead loudly. And I’ve had to […]

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Communicating Respect: Listen Up

April 25, 2018 – Forbes – What makes a great speaker? The qualities that immediately come to mind are things like confidence, expertise, poise, concision and great storytelling. These are all incredibly important pieces of not only engaging an audience but also persuading them. But there’s another aspect to excellent, convincing communication that can be easy […]

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Are you listening? Giving employees a louder voice

April 20, 2018 – Diginomica – Capgemini is piloting a continuous listening initiative, gathering employee feedback often on a weekly basis. The aim is to improve the employee experience and engagement (and ultimately boost the bottom line) by giving employees a platform to regularly put their true views across. Maja Luckos, head of people analytics, […]

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Distracted by Social Media, But Students Are Still Listening

April 12, 2018 – American Psychological Association – A new study finds that social media distraction in the classroom interferes with visual, but not auditory, learning in college students. The paper is published in Advances in Physiology Education. Almost half of all college students use social media for an estimated two to five hours a […]

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Is Your Child Not Listening, or Is It Auditory Processing Disorder?

April 11, 2018 – Florida Hospital – Do you feel like your child hears you but frequently doesn’t understand? Does he or she fail to follow directions in school or regularly need others to repeat themselves? Their ears may not be the problem. Auditory processing is what the brain does with what the ears hear. […]

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How to Have a Better Conversation (Hint: It’s All About Listening)

April 9, 2018 – Heleo – When was the last time you listened? I mean, really listened. With no agenda to persuade. No desire to give advice. No thinking of a witty retort while tuning out the conversation. Listening is more than just letting words hit your eardrums. It requires shutting down your mental chatter, […]

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Can listening to whispers help you relax and fall sleep?

April 8, 2018 – NBC News – When you listen to someone whispering, or get your hair cut or hear tapping or crinkling sounds, do you feel deeply relaxed, with tingles in your head and neck that run down your back and limbs? If so, you probably experience autonomous sensory meridien response (ASMR). “ASMR is […]

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Spiritual Reflections: Listening to understand can sustain democracy

April 7, 2018 – Savage Pacer – When historians of the next century consider our current generation, my deep hope is that they tell of a time in American history when our democracy was stressed to its foundations and it held. That they write about decades of political partisanship and polarization, rage against racism and […]

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Speaker of the Final Lecture Mark Wilson emphasizes the importance of listening

April 6, 2018 – The Auburn Plainsman – “We teach public speaking, but we don’t teach public listening,” Wilson said. “We teach you to find your passion, but we should also teach you to be very interested in the passions of others. Starting where citizens start, listening to where people are willing to go.” We, […]

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Listening Is the Secret Weapon of Good Leaders

April 5, 2018 – ATD – A powerful step that leaders can take to improve their impact is to gain a deep understanding of the employee experience. Instead of limiting their understanding to one-dimensional perceptions heard through filtered messages and unchecked perceptions, leaders should proactively seek to understand what Fierce Conversations author Susan Scott describes […]

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Jordan Peterson: Conversation requires listening, not just talking

April 3, 2018 – Big Think – My education in journalism began with Bill Moyers. Watching his classic interview with Joseph Campbell—the transcript became Campbell’s posthumous bestseller, The Power of Myth—is as instructive as any college course. Moyers extensively studied the subject matter before chatting with the mythologist. Yet he also exhibited an essential quality […]

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Are you hearing me? Listening skills for business leaders

April 2, 2018 – Philadelphia Business Journal – There are several ways to tell if someone is really listening to you. In person, they will maintain eye contact, so you know they’re listening. They often angle their body toward you which signals they are in the conversation. Engaged listeners typically don’t fidget, tap their fingers […]

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Hearing also requires listening

April 1, 2018 – The Daily Herald – Fear of crime, fear of being hurt, and fear of being killed. It was all being said last weekend during the March for Life in Washington. The kids who protested in Washington, no matter the number, are seeking to have their voices heard. And they should be […]

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Are you really listening?

April 1, 2018 – The Standard – With technology replacing many face-to-face conversations and people opting for email over phone discussions, our true ability to listen is deteriorating. This is not just a workplace issue, either. In my work as a communications consultant in personal and organisational development, I have realised that we don’t seem […]

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How Can You Tell Someone Is a True Leader? Look for 1 Skill That Makes Most Bosses Cringe

March 31, 2018 – Inc. – Robert K. Greenleaf, the founder of the modern servant-leadership movement, once said: “Don’t assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.” Is that an assumption you make? Notice how he quickly frames communication as having the ability […]

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Three Ways Better Listening Can Boost Your Practice

March 28, 2018 – ThinkAdvisor – Listening is a major part of my work with owner advisors, especially helping them listen more to themselves. The right listening skills can make owner advisors better in many ways, like improving how they run their businesses. Owner advisors can benefit from applying their listening skills in three ways: […]

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Sanctuaries of Silence

March 27, 2018 – New York Times – Mr. Hempton defines silence not as the absence of sound but the absence of noise from modern life. When we first heard of him and his work, we were instantly intrigued by the idea of creating a virtual reality experience to explore this notion of silence. As […]

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Risha Talks: Stop talking and start listening

March 27, 2018 – Tulsa World – “Why don’t black people care as much about black-on-black crime as they do when a police officer kills a black person?” I was asked this question by an attendee during one of my Unconscious Bias trainings a few weeks ago. Initially, I was irritated. The question sparked a […]

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Holy Everything: Silence is ‘where we give God room to work’

March 24, 2018 – Post Bulletin – his week for the Lent series, we’re focused on the spiritual practice of silence. In order to learn more about why it’s important, I reached out to the Quakers. I’d heard somewhere along the way that their worship services included a fair amount of silence. I sent an […]

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Person to Person: Listening well can empower relation

March 21, 2018 – Bristol Herald Courier – Do you realize the importance of developing good listening skills? Tuning into other people doesn’t just give you the knowledge you need, it also gives you deeper insight. You can make better decisions. People who listen well often become the smartest person in the room. They pick […]

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When Silence Speaks Louder Than Words – Owning Your Voice Through Listening

March 20, 2018 – Forbes – Owning your voice is something that many women spend a lifetime learning how to do. It requires a vigilance and an ability to listen that needs to be honed, developed, and sharpened to a fine point over time. Imagine your voice as an extension of yourself. This is the […]

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One of life’s greatest lessons? Humble quietness and active listening

March 18, 2018 – Vail Daily – How often do we just jump in and try to become part of a conversation, competing for airtime and wanting to prove our knowledge? How often do we think about what it is we want to say instead of listening, truly listening, and waiting for the appropriate time […]

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Listening is key to effective communication

March 17, 2018 – Clarion Ledger – Communication skills are among the most important and needed in every job, regardless of the level of the position. Most people concentrate on speaking and writing but give very little emphasis to the third component — “active listening.” Training, classes and seminars all are mostly concentrated on verbal and […]

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Thanks for Listening

  March 17, 2018 – Thrive Global – Have you ever been in a conversation with someone only to have their focus constantly shift to their phone, to others, or to what’s going on around them? Have you ever communicated something only to have to repeat yourself a week, a day, or even an hour […]

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Listening all the way into the pulpit

March 16, 2018 – The Christian Century – Part of the pastor’s calling is to maintain a sacred conversation between God and the congregation. Hopefully, the pastor has spent all week listening to God’s side of the conversation while carefully exploring the Sunday scripture text. When the pastor leaves the study to make visits to […]

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Overcoming the three top barriers to effective ‘social listening’

March 16, 2018 – Information Management – Social listening is becoming an increasingly popular market insights avenue. If you’re not quite sure what it is, you’re not alone. But it’s time to learn, as you may be missing out on an incredibly valuable – and economical – source to understand your customers and your market. […]

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Active Listening: Using Times Videos, Podcasts and Articles to Practice a Key Skill

MARCH 15, 2018 – New York Times – Listening is a skill that we’re in danger of losing in a world of digital distraction and information overload, writes Seth S. Horowitz in “The Science and Art of Listening.” He continues: And yet we dare not lose it. Because listening tunes our brain to the patterns […]

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Listening to our heart is of great value

March 15, 2018 – The Courier of Montgomery County – Our heart is the center of our whole body. It’s the place where God and His Spirit dwells. In there, we have what God desires us to have most of all, and what we give to Him for life – our heart. Our emotions dwell […]

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Why talking — and listening — to your child could be key to brain development

March 12, 2018 – The Hechinger Report – A team of scientists from Harvard, the Massachusetts Institute of Technology and the University of Pennsylvania is questioning whether the quantity of words matters much at all. A study they published last month in the journal Psychological Science found that young 4-, 5- and 6-year-olds who engaged in more conversation at home […]

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VANNA WHITE SAYS “LISTENING TO YOUR INNER VOICE” SPELLS SUCCESS

March 8, 2018 – Moneyish – ‘Wheel of Fortune’s’ co-host tells Moneyish on International Women’s Day how trusting her gut has kept her on the game show for 35 years. It took me years and years and years to trust myself. I just turned 61, and I get it now. But that took me a […]

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Listening Is a Teacher’s Most Powerful Tool

March 7, 2018 – EDUCATION WEEK TEACHER – One of our most powerful strategies as teachers is to listen to our students, to learn who they are, and to find out what sparks their curiosity. When I started listening more intentionally to my 9th grade English students last fall, I learned that Anna prides herself […]

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Listening With Empathy: Key To Common Ground

March 1, 2018 – Forbes – Some people seem to operate under the misconception that to “listen” is merely to allow the other person to talk while you prepare your response. Real dialogue requires much more. First, some important points on “empathy.” Empathy is not the same as sympathy. Sympathy involves commiseration, agreement, or a […]

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‘Radically Listening’ to Young Women

February 28, 2018 – Harvard Divinity School – For the last few weeks, Larry Nassar has haunted me. As a proctor, I live in the Harvard dorms with 18 young women. I have two little daughters in my life. Larry Nassar, who assaulted hundreds of young women gymnasts, often with their parents in the room, […]

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In a time of divisiveness, lessons on listening at a Virginia school

February 25, 2018 – The Washington Post – One student questioned her father about his conservative views on gay rights. Another approached a friend from camp about their divergent opinions on President Trump. And a third pressed his cousin on his ardent support for guns. In a climate of political and social divisiveness, when social […]

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Are You Actually Listening to Your Customers? Three Ways You Can Do It

February 24, 2018 – Women in Technology International – It’s easy to assume that you have everything under control within the four walls of your company. However, when it comes to the tech industry, few things are more dangerous than assuming you know it all. The marketplace is talking—are you listening? There’s Value in Being […]

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Now hear this

February 24, 2018 – Sarasota Herald Tribune – “When you talk you are only repeating what you already know. But if you listen you may learn something new.” The Dalai Lama made this interesting and valuable comment. And it’s an excellent lesson for all of us. In our daily lives, many of us seem to […]

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Learning to listen and acting on what you hear builds foundation for engagement

February 21, 2018 – Current – As public stations adopt an ethos of engagement, an essential first step is a process of “radical listening” that will define your work as you develop deeper structured connections to your local community. The key is to make listening an innate habit that is continuous and intentional. The art […]

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Listening to Make Sense

February 15, 2018 – Thrive Global – What does good listening sound like? That’s right – nothing. But how can the sound of nothing be so important? Well, because communication makes up more than 70% of our day, with about 55% of that time devoted to listening. So, isn’t it time we tweak this skill? […]

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This is What Every Exceptional Leader Knows About Effective Listening

February 14, 2018 – Thrive Global – As a leader, I have found that there is nothing more valuable than the ability to listen effectively. It is the one thing that enables us to connect with others on an individual level and motivate them to follow us. What surprises me, however, is how little training […]

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Listening Drives Better Decision-Making

February 14, 2018 – Chief Executive The loudest voices are still dominating most aspects of society including our politics, commerce, media and philanthropy. And the shortcomings of expert opinions, anecdotes and existing data collection approaches are only getting worse as the accelerating rate of change makes what was true twelve months ago no longer reliable, […]

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Listening as a Practice of Humility

February 13, 2018 – The Immanent Frame: Social Science Research Council – Right now in America, we have a civic discourse that is shrinking dangerously. Might a portion of the shrinkage be attributed to how we have been trained to listen? Over the years, I have lost count of the number of times I have […]

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To Find Your Deeper Purpose, Listen

February 6, 2018 – Zen Habits – I’ve found that if we can create a connection between our daily actions and our deeper purpose in life, then each day will be incredibly fulfilling. Unfortunately most people haven’t found their “deeper purpose” in life, and many don’t even believe they have one. That’s OK, but if […]

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Want to help your partner stress less? Listen from the heart

February 6, 2018 – Wake Forest News – When we feel supported, we feel less stress. But sometimes we think we are being supportive of a romantic partner and we’re not. Who hasn’t experienced the self-satisfaction of feeling like we’re ‘helping’ only to find we’ve only made the situation worse. Wake Forest communication professor Jennifer […]

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Want to know how to get the Bible’s message? Try listening

February 6, 2018 – Christian Today – I have to be honest. I am terrible at keeping New Year’s resolutions. This is partly because, for me, they are so often about food. Many is the year when my resolve has crumbled inside the first day. So for some years I have decided not to bother […]

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To Change Someone’s Mind, Stop Talking and Listen

February 6, 2018 – Harvard Business Review – Samar Minallah Khan, the feminist Pakistani anthropologist and filmmaker, was enraged. Local tribal leaders were trading little girls as compensation for their male family members’ crimes. These leaders, responsible for settling legal disputes in their villages, act as local judges. A longstanding practice was to address major […]

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It’s Time to Listen: This Guggenheim Project Showed the Importance of Lending an Ear

February 6, 2018 – Guggenheim – Over the past year, our news cycles and social media exchanges have often seemed to be platforms for increasingly one-way communication. People of all political affiliations are using what tools they have to share their ideas as fully formed faits accomplis. Should anyone try to question or discuss those […]

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Listening Is a Lost Art in Medicine. Here’s How to Rediscover It

November 06, 2017  – Harvard Business Review – Prabhjot Singh and Niyum Gandhi have written an article for the Harvard Business Review about how listening can be used in healthcare to better serve high-needs individuals.  Singh and Gandhi suggest that electronic health records and protocols have taken away the patient’s voice. […]

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How to Listen Like a Leader: The Biggest Lesson from My Unconventional Career Path

September 28, 2017 – IMPACTBLOG – Wanted to share a great article on IMPACT by Chris Duprey about learning that a leader doesn’t have to be the subject matter expert on his team, he just has to listen and learn from his team. […]

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Listening And Speaking: The Leader’s Paradox

August 27, 2017 – Forbes – There is an interesting article on Forbes.com by Jack Zenger detailing the results of a survey on leadership effectiveness in the workplace and listening preference.  The article also gives some tips to becoming a more effective listener. […]

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The Importance of Listening in Healthcare

October 30, 2016 – Confident Voices in Healthcare – I’m not sure who said it originally, but it’s been said that we have two ears, but just one mouth, for a reason. Listening is what we do when we take the time to build a relationship with the patient. When we meet with a patient, […]

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The Power of Listening: What It Means and Why It Matters

October 27, 2016 – HuffPost – Listening as means to more effective organizational management isn’t a new concept – in fact, it’s a timeless value. In Stephen Covey’s best-selling book, The 7 Habits of Highly Effective People (1989), Habit 5 is “Seek first to understand, then to be understood.” Covey points out that our education […]

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Is listening to a book ‘cheating?’

July 31, 2016 – The Washington Post – Ever since audiobooks began to gain in popularity more than a decade ago, this question has been raised: Are kids who listen to assigned books rather than reading them actually cheating? Is reading a book anywhere near the same thing as listening? In this post, cognitive scientist […]

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Active listening: The key of successful communication in hospital managers

March 25, 2016 – The Electronic Physician – One of the important causes of medical errors and unintentional harm to patients is ineffective communication. The important part of this skill, in case it has been forgotten, is listening. The objective of this study was to determine whether managers in hospitals listen actively. […]

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How to be a good listener: the experts’ guide

November 25, 2016 – The Guardian – I’ve always prided myself on being a good listener. Maybe I’ve got one of those faces: partners, friends, colleagues, even strangers at the bus stop seem to want to confide in me. This year I started volunteering for a charity that provides fortnightly face-to-face, confidential listening sessions for […]

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Listening Intelligence in Organizations

September  17, 2015 – Training – Effective learning occurs when we consciously pay attention or truly listen to what we hear. If you don’t focus and listen with intent, the time and effort to learn, and to be taught, is wasted. Most people agree that “hearing” is a sense that enables, but does not cause, […]

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How to Use Your Ears to Influence People

November 1, 2012 – Scientific American – Listen up: being attentive to others’ needs allows you to wield more influence […]

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How Can You Build Listening into Your Organization?

April 30, 2012 – Forbes – Most brands today understand the importance of listening. Far fewer have a clear idea what it really involves or how to go about doing it. Simply buying a monitoring tool or hiring a social media agency won’t do anything to make listening a truly integral part of the way […]

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Holy listening: The spiritual direction movement

December 15, 2011 – The Christian Century – When Angela Reed was in seminary, she found her studies intellectually stimulating, but she felt that something was missing. Seminary life involved “a great deal of talk of how we know about God, but almost nothing of knowing God, and that grated on my soul,” Reed recalls. […]

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Listen to Your Buds

ASHA’s award-winning Listen to Your Buds campaign educates children and parents about practicing safe listening habits when using personal listening devices, in order to avoid possible noise-induced hearing loss in the future. […]

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Profit by ‘Zen listening’: Focus your full attention on others and become more effective at work

November 20, 2000 – CNN MONEY – When the irate customer is nose to nose with you, red in the face and shouting about your rotten service, you may have difficulty remembering the observation of Rebecca Shafir: “They really want to help you make the business better.” Your natural response is to become angry and […]

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The Zen of Listening: Why Mindful Listening Makes a Difference

INNERSELF – One of the main reasons we listen poorly is because our internal noise levels are so turbulent and obtrusive that they mask most of what others are saying. Only bits and pieces of their message survive the barrage of our mental interference. Just as we have learned to manage external interference by tuning […]

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